Frequently Asked Questions

RD Service is transformation of your biometric device such as fingerprint device or iris scanner into L0 Registered Device comparision to Public device. This ensures a secure communication channel for all parties involved in any transactions using Aadhaar.

RD Service registration is Mandatory as per norms and new guidelines of UIDAI - Gov. of India.

Document on RDService from UIDAI Authentication API 2.0 specification can be read here - Link.
The RDService Registered Device Specification can be read here - Link.

You could register your fingerprint scanner such as Morpho MSO 1300e/e2/e3, Cogent CSD 200/200i, Mantra MFS 100, StarTek FM220 from Radium Box by following this link.

Fees of RD Service registration depends upon the tenure of the service optd for, such as for year and the type and Model of your device, you have to pay Rs. 290 to Rs. 900 depending upon said factors.

Device Name, Model No. and serial number of device is mandatory requirement for RD Service Registration in addition with KYC details of the buyer.

Device serial number could be find at the back side of the device and you could follow this link to understnd better.

You will receive a notification about registration status of you device over the email or SMS both.

The steps involved in RD Service installation process are really simple. All you need to do is:

1. Download and install Register an account
2. In case of Cogent CSD 200 you will have to put in the OTP
3. If you are biometric device is not listed in server of OEM you may get error of "Sent to OEM" from our side, it means you will have to wait for additional 7 to 10 day's
4. The next step is the approval step, which usually takes about 3 to 7 day's.

Here, approximately at Radium Box , we take very minimal time, 90% of cases mostly done within 24 to 72 working hours, regardless of any restrictions, such as Device Name, Model Number, etc.

There are a number of reasons why you should join us:

• We are the authorised distributor of all leading OEM of Biometric devices such as Mantra, Morpho, Cogent, StarTek, Secugen, Nitgen etc.
• Fast response/approval times. We do on fastest time.
• We make our best effort in to resolve all types of critical cases where even OEM denies in prima facy .

The best way to transfer funds is via PayU. This secure platform ensures timely payments and a secure environment.

Currently we are providing services for Idemia OT Safran Sagem Morpho MSO 1300 e e2 e3, Cogent CSD 200, Mantra MFS 100, StarTek FM 220, Secugen Hamster Pro 20.

There are a number of reasons behind RD Service or Registered devices Service which point a remedy to erase the use of stored biometrics in the cache. In comparison to public devices RD Service has following features-

A. Identification of Biometric Devices – RD Service registration allows us to track the use of Aadhaar, Identification of users and able us to get the analysis of data to get rid of frauds related to Aadhaar.
B. Purging of stored biometric data – RD Service Online also allows us to delete, eliminate or purge the stored biometric data of residents which will ensure that all data will be encrypted in the transit for the validation under Aadhaar and during signing withing the biometric device at the time of live data capturing of Indian residents.
C. Certification - RD Service ensure the certification of biometric device by OEM via their Management Server. It actually authenticate the device credibility and ensure its capability of purging for fraud management.

For registration of rd service, you will have a genuine STQC certified biometric device and its serial number. You will have to contact your seller or OEM or you may visit the Radium Box RD Service Registration page where you will have to pay a small fee. You will have to give your contact details and email ID. After registration, you will receive an email and SMS and you may use your biometric device for Aadhaar authentication. 

The Morpho MSO 1300 series with e, e2 and e3 is certified as a Registered Device.

• Currently only L0 certification.
•  We will inform you as soon as we will get confirmation about rdservice registration to L1 form Morpho.

Integration Document on RDService for Morpho could be downloaded from - Android installation guide. The RDService Registered Device Specification can be read here - Windows installation guide.

RDService Software for Morpho could be downloaded from -
• Android RDService Morpho.
• Windows RDService Morpho.

Supported Browser for RDService Online Internet Explorer IE 9/10/11, Google Chrome and FireFox Mozilla

You will have to download software from our download section and then you could know the serial no. of your Morpho Fingerprint Scanner.

You will have to Change Time zone and then reinstall the software again. .

Application and device are not registered in same environment so connect it.

It means your mobile software is not supporting.

Kindly check the server or network.

This indicates that device is not registered properly. .

open setting >application setting>sclRD> Clear cache after restart system .

Update Your Mobile software and google applications or try using the biometric device. .

Forward to rd integration/download fresh driver. .

Forward to rd integration/download fresh driver. .

Download new version of jeevan praman also change in system Varriable environment .

Share email id entered database or mail us. .

Kindly download version of 2.7 .

Device not registered yet, wait for 3 -7 working day's. .

Not registered properly .

Reinstall latest version of app and buy after unplug the device so that it can registered. .

Due to older version of morpho driver installed in the system .

Visit emitra app then running morpho driver! .

To get your device whitelisted click on the below link, 
https://www.radiumbox.com/rd-service-online-register-biometric-device.php

The SecuGen Hamster Pro 20 ( HU20 ) is certified as a Registered Device.

No, these device models are not certified as a Registered Device. If you wish to use a Registered Device, the Secugen Hamster Pro 20 is the only device model to use.

The Hamster Pro 20 is currently certified for L0.

The SecuGen Registered Device is supported on Android versions 4.4 and higher and on Windows 7, 8 and 10.

The binaries can be downloaded from https://www.radiumbox.com/download

The device drivers can be downloaded from http://www.secugen.com/download/drivers.htm

The device needs to be registered with the SecuGen Management Server as well as with UIDAI before it can be used for Aadhaar based authentication . This will be done automatically by the RD Service software and generally does not require any user intervention. The RD Service Management Client also provides ways to activate a device manually if required.

The registration of your biometric device should happen automatically on both Windows and Android if you are connected to the Internet. You can check this by using the RD Client tool on Windows and the RDTest tool on Android.

Yes, in case your device has not been registered automatically, you can register the device yourself. On Windows you can use the 'Activate Device' functionality on the RD Client tool. On Android you can use the 'Init' functionality on the RD Service application itself. You will need an Internet connection to register your device.

The RD Service connects to the SecuGen Management server on a periodic basis for functions such as device registration, certificate issuance and update checks. If the RD service cannot get the information it needs in order to proceed with the biometric capture, it will fail the biometric capture. Thus the RD Service needs the Internet in order to reach a consistent internal state.

The functionality of registering a biometric device and issuing a device certificate is handled by the Device Provider. The RD Service also provides the core functionality of biometric capture. The UIDAI server on the other hand, provides the functionality of authenticating the biometric data captured by the RD service against its own database.

Please read the document at http://www.secugenindia.com/rdservice/downloads/SecuGen_RD_HLA.pdf for this.

Please read the document at http://www.secugenindia.com/rdservice/downloads/SecuGen_RD_Network.pdf for this.

SecuGen can be contacted for support on Monday to Friday between 10 AM to 6 PM. Tech support can be contacted on phone by calling +91 84343 84343 Alternatively, an email containing details of the problem may be sent to mail@radiumbox.com

For Secugen Hamster Plus and Secugen Hamster Pro 20 related support, you may call on +91 84343 84343.

Registration of Mantra Fingerprint Scanner MFS 100 for RD Service via Radium Box is really simple. You just have to put your kyc and details of biometric device details such as machine serial in the given link of online form and within 3 to 7 day's your device will be registered.
once the RD Service registration has been done you will a confirmation SMS or email or both.

As of now Mantra MFS 100, Mantra MFS 200 and Mantra MFS Tab is eligible for the RDService Online Registration.

As of now L0 is maintained to its latest version. This ensures its smooth RD Service operation.

Error 700 or Error 1140 indicates Capture Timeout which is mainly due to improper placement of the finger. So its easy solution is to place finger properly within the predefined time period. 

Error 1142 also known as Unknown Sensor while using Mantra MFS 100, if happened due to RD Capture call without the registered device. So Registered your device using Mantra Management Client or by using this link. 

Refund of RD Service fee on Radium Box is really simple. If your machine serial is invalid then you will have to wait for few days, however you may ask for the refund also, but once the RD Service registration has been done or OTP has been provided you can't be able to request for the refund.

Each item in PrepBootstrap is maintained to its latest version. This ensures its smooth operation.

Yes, RDservice supports Proxy, it supports Password based Proxy, you will just have to enter IP and port of the Proxy server in applications config file. Just install a utility “SetProxyAuth.exe” which will be available in RD Service for using password based proxy, then it will accept username and password and the password will be saved also securely.

These errors are occurs, when RD service is not able to resolve the IP address of management server. In such cases, you need to add our IP address under your DNS servers, or you can follow following steps to get it working on the local computer.

Supported browsers - IE 9/10/11, Mozilla Firefox

The Management server is the bridge in between RDService and UIDAI Server it actually helps in authenticating of biometric device.

1. Device Register DeRegister Management
2. Key Rotation Management
3. Versioning Update Management
4. UIDAI Public key and Certification Management
5. Devices and Customer Repository Management
6. RDService & Device Authenticating Management (with Access Token and OTP)

Cogent CSD 200 and CSD 200i is eligible for RDService Registration at this point of time.

Yes you will receive One Time Password (OTP) for the activation of Cogent CSD 200 RD Service.

You could choose for One, Two or Three years as the validity of RD Service Registration.

Our STQC certified fingerprint reader is ready to be used in the UIDAI ecosystem. With its replaceable cable, it connects with notebooks or Android tablets and POS terminals with equal ease.

The reader comes with an STQC certified Level-0 Registered Device Service. NEXT also provides a Biometrics SDK with FRR tested algorithm to enable continued use of an existing RD Service.

• STQC certified
• Level-0 certified

Yes, Tatvik Biometric or Biosystem has STQC Certificate for Tatvik TMF 20.

No, Tatvik biometric is not made in India, its an imported device.

Yes Microconn Single finger device is certified by STQC Government of India for Aadhaar UIDAI.