Our policy is valid for seven days. You must return it to us with a traceable courier before the deadline. We will be unable to offer you a refund or exchange if 7 days have passed since your purchase.
Your item must be unused and in the same condition as when you received it in order to be eligible for a return and full refund. It has to be in its original box as well.
A receipt or proof of purchase is required to complete your return.
Only partial refunds are offered in certain circumstances:
There are evident marks of use on this product.
Any item that is not in its original state, is damaged or had missing pieces.
Any item that is returned after a period of more than seven days has passed since it was delivered.
Refunds for all valid returns or cancellations are granted using the payment method used at the time of purchase, except for cash payments made using the Cash on the delivery form of payment.
You will not receive cash refunds as a result of a card sale.
In case of cancellation of the order, we may deduct 2% of the original payment, which is nothing but the transaction fees that we are bound to pay per every transaction.
In case of a refund, we may deduct 5% of the original product.
Refunds to third-party accounts are not possible. The name on your account should match the name on your bank account.
Refunds will be issued only in the case of legitimate and trackable cancellation or return requests produced by you by clicking on the cancellation button in the user’s dashboard in your account.
No refund request for cancelled or returned orders will be accepted if made by the client more than 6 months after the date of cancellation or return.
Radium™ Box is the trademark owned by Phil Technologies Pvt Limited. Radium Shop is the brand PoS of Radium Box a Web-based unified platform, facilitating instant access, electronic delivery and distribution...Read More