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Frequently Asked Questions

faq

Mantra MFS 100/110 L1 Rd Service

RD Service driver for Mantra MFS100 is free for download for both windows and android, kindly visit download section for renewal of device click here.


For best rate for Mantra MFS100 please click.

The latest version of Mantra MFS100 driveris 9.2.0.0 & Mantra MFS100 rd service is  1.0.8 for windows, you can download it by clicking here.

Please check the device cable connectivity and 

Mantra MFS100 rd activation will be done by applying here..we will share Confirmation of successful registration of device via mail/sms after activation.

For error code 700 or 1140 recheck that the finger is properly placed over the lens and in predefined time-period. If still any issue exist kindly call us +91 97026 84343

For error -215 or error 1001 you need to register your device by clicking here or contact us +91 97026 84343

To restart rd service for Mantra open the local services of your desktop & restart the 

Secugen Rd Service

RD Service recharge is the transformation of your secugen india device from public device  into L0 Registered Device. This confirms a secure communication channel for all parties involved in any transactions using Adhaar authentication.

Rd service of Hpro20 devices required for fingerprint authentication, device need to be public device  into L0 Registered Device. So rd registration of device is compulsory to authenticate. For best price of device registration kindly visit here.

For Secugen Hamster Pro20 and Secugen Hamster Pro 20 AP related support, you may call on 91 97026 84343.

For any issue in secugen device contact for support on Monday to Friday between 10 AM to 6 PM. Tech support can be contacted on phone by calling 91 97026 84343. Alternatively, you may send an email containing details of the problem to [email protected]

For rd activation of Secugen device Hpro20 /Hpro20AP you need apply rdserviceonline by clicking here.

Rd service of Hpro20 devices required for fingerprint authentication, device need to be public device  into L0 Registered Device. So rd registration of device is compulsory to authenticate. For best price of device registration kindly visit here.

For Secugen Hamster Pro20 and Secugen Hamster Pro 20 AP related support, you may call on 91 97026 84343.

For any issue in secugen device contact for support on Monday to Friday between 10 AM to 6 PM. Tech support can be contacted on phone by calling 91 97026 84343. Alternatively, you may send an email containing details of the problem to [email protected]

For rd activation of Secugen device Hpro20 /Hpro20AP you need apply rdserviceonline by clicking here.

Morpho RD Services

For rd activation of Morpho device MSO1300 E2/E3 you need apply rdserviceonline by clicking here. If you have already completed the RD registration, please ensure that the internal serial of your device matches the serial mentioned in your order confirmation email. In case of any mismatch, please reapply for the registration process by clicking here. If the issue not resolved, please call us +91 97026 84343

The updated validity/ rd status of morpho can be checked from the check validity section by clicking here.

Morpho RD service needs to be activated by registering the device and updating the latest RD driver installation to make the device ready to use. For any further support please contact us +91 97026 84343

For Morpho Mso1300 E3 rd service for android device/ mobile

For Morpho Mso1300 E3 updated rd service drivers kindly install the updated drivers by clicking here or for technical support please contact us +91 97026 84343

Your RD subscription has expired, and you need to renew it. Please click here to initiate the renewal process.

Sometimes, users may face errors Telemetry unsuccessful" or "Key rotation unsuccessful" due to the monthly backend process of Key Rotation. If you encounter such an error, please wait for some time and check your network connectivity. 

You can also try by refreshing the services. If the problem persists, please get in touch with our support team at +91 97026 84343 or write to us at [email protected]. Please provide your contact details, and our team will get back to you with a resolution.


If your Morpho device has been blocked by your service provider, any telecom company, or bank and you are unable to access it using any other application, It's important to note that Morpho devices can be blocked for various reasons, including security concerns or non-compliance with certain regulations. Please reach out to your application provider for assistance. They may be able to help you troubleshoot the issue or provide guidance on the next steps. 


StarTek FM220 U L0/L1 RD Service

For rd renewal registration of  Startek FM220 kindly apply by clicking here.

For any issue related to rd services for startek device contact customer support-+91 97026 84343.

For rd services registration of Startek FM220U apply online by clicking here.

For updated rd services (windows and android) install drivers by clicking here.

The best rate of FM220U device is available by clicking here.

Access launched his L1 series of device having model FM220U L1.

Iritech Irishield MK2120UL Iris Scanner RD Services

For rd activation of Iritech Irishield MK2120u/MK2120UL dual iris  you need apply online by clicking here.

For best rate iris scanner irishield MK2120UL please click here.

You can find the updated rd service drivers for dual iris scanner iritech irishield MK2120UL /MK2120U for windows from here.

For rd renewal of Iritech Irishield MK2120u/MK2120UL dual iris  you need apply online by clicking here.

You can find the updated rd service drivers for dual iris scanner iritech irishield MK2120UL /MK2120U for android from here.

For dual iris free technical support please contact-  +91 97026 84343.

Nitgen eNBioScan C1 (HFDU08) RD Services

Yes, Nitgen supports Password based Proxy, only have to enter IP and port of the Proxy server in applications config file. Then install a utility “SetProxyAuth.exe” which will be available in RD Service for using password based proxy, then it will accept username and password and the password will be saved also securely.

 

When RD service is not able to resolve the IP address of management server this error appears. In such cases, you need to add our IP address under your DNS servers, also need to follow steps to get it working on the local computer.

The Management server is the bridge in between RDService and UIDAI Server it actually helps in authenticating of biometric device.

Mantra MFS 100 / 110 L1 USB Fingerprint Scanner

The MFS100 is used for Aadhaar authentication, identification, and verification purposes.

MFS100 helps to use fingerprints as a digital password for your data security and safety. Your fingerprint functions as a digital password that cannot be lost, forgotten, or stolen.

The cost of Mantra MFS 110 is between INR. 3499/- per device at Radium Box, although the price may change from time to time. Always check the price before purchasing the same. 

For the best prices of the device, you can visit here.

The Mantra MFS110 is an L1 security updated advanced version of the MFS100 L0 fingerprint scanner. MFS110 offers higher accuracy, faster speeds, and enhanced features. However, the choice between these scanners would depend on the specific requirements of your project.

Mantra MFS 100 / 110 L1 USB Fingerprint Scanner

The MFS100 is used for authentication, identification, and verification purposes, allowing your fingerprint to function as a digital password that cannot be lost, forgotten, or stolen.


The device comes with 1,2 & 3 years  of warranty and rd services  you can purchase as per your requirement. For any warranty fulfillment need to contact OEM/ manufacturer of device. 

Mantra Iris Scanner - Single USB MIS 100 V2 Biometric Device

Iris scanner mobile phones integrate with the Blockchain, using the iris template as the private key, without the need to save or memorise the 32-bit key. Location-based control. GPS enables accurate position stamping as well as further linking to the device's IMEI and SIM.

The cost of the Mantra MIS100V2 iris is approx 3999/- in India. The Mantra Iris Scanner can vary based on the seller, location, and any current promotions. It's advisable to check with authorized distributors , dealers or resellers to know the ongoing  price. Click here to know the current price of Mantra Iris.


Yes, the Mantra Iris MIS100V2 scanner is used for Aadhaar Authentication services and Jeevan Praman Patra. This scanner captures iris biometrics for identity verification purposes. You can buy this device from here.

The Mantra MIS100V2 is an iris scanner device used for capturing iris biometrics. It is commonly used in various applications requiring secure biometric authentication, such as Aadhaar-based services in India.

The Mantra Iris Scanner can be used by the following way:

  • Sit in a proper position so that the iris scanner can capture the eye area properly.

  • Follow the instructions which will be displayed on the application or software.

  • Hold still and ensure proper lightning for accurate capture.

  • Once the process is completed, it will verify and can be used for authentication purposes or identification.


You can also download the instructions here.

Mantra MFS 100/110 L1 RD Service Recharge

Mantra RD Service is free for 1 year with the newly purchased device. RD Service driver for Mantra MFS100 is also free for download for both Windows and Android, kindly visit download section for renewal of the device click here.

The latest version of Mantra MFS100 driver is 9.2.0.0 & Mantra MFS100 rd service is  1.0.8 for Windows, you can download it by clicking here.

For RD registration fill this form from here with all the correct details including device model and serial number.



After successful registration, the related drivers need to be installed to activate and start the Mantra MFS100 L0 or MFS110 L1 device. To download drivers click here.

For any technical support connect to +91 84343 84343 toll-free number.

For error codes 700 or 1140 recheck that the finger is properly placed over the lens and in a predefined time-period. If still any issue exists kindly call us at +91 84343 84343.

For error -215 or error 1001 you need to register your device by clicking here or contact us +91 84343 84343.

To restart rd service for Mantra open the local services of your desktop & restart the Mantra RD Service.

Mantra device serial number is available on the sticker of device and if it is faded then can be found by runing the test application of Mantra RD service available over this link.

Install Mantra RD Service & MFS110 Driver Setup. When RD Service detects a public device then it will convert it into a registered device and the user will be notified again with a successful response by RD Service. After that you need to unplug and plug your device. For downloading RD Service driver/software of Mntra MFS100 or MFS110 L1 you can visit here.


Once the RD Service is installed, connect the USB device. The RD service will display the notification "Your device is ready for use". To check the status of your RD order status you can visit here.

Secugen RD Service

RD Service recharge is the transformation of your Secugen India device from public device into L0 Registered Device. This confirms a secure communication channel for all parties involved in any transactions using Adhaar authentication.

RD service of Secugen HPro20 devices required for fingerprint authentication, device need to be public device  into L0 Registered Device. So rd registration of device is compulsory to authenticate. For best price of device registration kindly visit here.

For Secugen Hamster Pro20 and Secugen Hamster Pro 20 AP related support, you may call on +91 97026 84343.

For any issue in secugen device contact for support on Monday to Friday between 10 AM to 6 PM. Tech support can be contacted on phone by calling +91 97026 84343. Alternatively, you may send an email containing details of the problem to [email protected].

For rd activation of Secugen device Hpro20 /Hpro20AP you need apply rdservice online by clicking here.

For Secugen Hamster Pro20 and Secugen Hamster Pro 20 AP related support, you may call on +91 97026 84343.

For any issue in Secugen device contact for support on Monday to Saturday between 10 AM to 6 PM. Tech support can be contacted on phone by calling +91 97026 84343. Alternatively, you may send an email containing details of the problem to [email protected]

Morpho RD Services

For RD activation of Morpho MSO1300E / MSO1300E2 / 1300E3 / 1300E3 L1 device you need to apply for rdservice registration online by clicking here. If you have already completed the RD registration, please ensure that the internal serial of your device matches the serial mentioned in your order confirmation email. In case of any mismatch, please reapply for the registration process by clicking here. If the issue is not resolved, please call us at +91 84343 84343

The updated validity/ RD status of Morpho can be checked from the check validity section by clicking here.

  • It might be because of any of the reasons on your Android phone.
  • 1. Check the device cable to be properly connected. Also the OTG/Connector working properly
  • 2. USB Permission is set to enable on your mobile.
  • Enable USB tethering under Tethering and portable hotspot in setting section.
  • 3. Clear the cache on android device.
  • a. Go to Application settings of your android phone.
  • b. Open Morpho SCL RD Service and click on “Clear Data”.
  • Uninstall the RD service and reinstall the latest version available here.
  • 'For any support regarding the same please contact our support team on +91 84343 84343

  • Make sure Morpho SCL RD Service updated version of Windows or Android is properly installed.
  • Also set the  WINDOWS Date Time & Time Zone (UTC+5:30 Chennai, Kolkata, Mumbai, New Delhi) and set date & time to automatic. Restart PC/Laptop then check again.
  • In Android/Mobile: Set Date & Time to automatic and time Zone to 24 hours format.
  • If still facing same issue please contact our support team on +91 84343 84343.

If your Morpho device is blocked by your service provider/telecom/banking, and cannot be accessed by another application.Please contact your application provider in this case.


This will occur when you are using private/ restricted network.Need to install Android Morpho RD service properly by using this link.

Your RD subscription has expired, and you need to renew it. Please click here to initiate the renewal process.

StarTek FM220 U L0/L1 RD Service

For RD renewal registration of  Startek FM220 kindly apply by clicking here.

First, you will have to download the all-in-one driver of Startek FM220U and then Register RD Service.

You can reach Radium Box on +91 84343 84343 for Startek FM220U / FM220U L1 installation and RD Related issues.

For RD Services Registration of Startek FM220U / FM220U L1 apply online by clicking here.

Access launched his L1 series of device having model FM220U L1.

Iritech Irishield MK2120UL Iris Scanner RD Services

For rd activation of Iritech Irishield MK2120u/MK2120UL dual iris  you need apply online by clicking here.

You can find the updated rd service drivers for dual iris scanner iritech irishield MK2120UL /MK2120U for windows from here.

Mantra Iris RD Services

The RD Services recharge is valid for 1 to 3 Years as per the OEM Policy, after that you will require to be renewed every Year. For RD Service recharge or support click here.

To know the running RD Service status for Mantra Iris, go to Run window and Type “Services” . Once Services windows is open, Check “Mantra RD Service” status is “Running” . If it is not running, please restart by clicking “Restart the service” option in the left side of the panel. To know your running RD Service status , click here. To register the device click here.

Registering Mantra Iris is very easy. Simply visit here and fill the form with all correct details for registration purposes and within the mentioned timeline the device will get registered under RD Service. To get more details you can contact with support team on toll-free number +91 84343 84343.

Mantra Driver Downalod for MFS 100 Software - Windows

To install Mantra MFS100 first you need to install driver of the device from here.

  • Download the Client Service Driver from the Resources section  and then Connect the Mantra MFS 100 biometric device to your computer.
  • Run the downloaded file as an administrator.
  • Click on "Next" to proceed to Installation.
  • Click on Install to install the Client Service.

To buy a new device you can visit our e-commerce website for your biometric related requirements.

Download the Mantra RD Service Package for Windows,then open the folder and click on the “Mantra MFS100 Driver” to run under administrative privilege. Click here to download the same.

To download the Mantra MFS 110 driver you may need to visit our website by clicking here. You can also download the related driver and software of this device from here.

You can download the Mantra MFS110 android driver and other RD service related software from Radium Box. This website provides all kinds of biometric related solutions.

After installing RD Service, the "Config Mantra MFS110 RDService" shortcut will appear on the desktop and in "All Programs." Enter the username and password if proxy authentication is required; otherwise, leave it blank. Upon receiving the "OK" message for Test Proxy, click "Save Proxy."

UIDAI Aadhaar Operator Supervisor Examination Form

For UIDAI Aadhaar Operator Supervisor Examination Form kindly download by clicking here.