RD Service Online - Register / Renewal

RD Service Device Update- Steps

1. You have to fill in all the above details as mentioned above, once the device has been registered for the Aadhaar RD Service no updation will be applicable.

2. The serial number of your device must be validated on the manufacturer's server for each Radiumbox RD registration, e.g. Mantratec MFS 100, SCL Safran OT Morpho, Cogent 3M CSD 200, Access StarTek FM220, Secugen Hamster Pro 20, Bioenable Nitgen, Tatvik, Precision. If the validation fails, we'll escalate the problem to the manufacturer or OEM, which could take some time.

3. The operations team will review all of the information you've provided, and you'll be notified by SMS or email if there are any further needs.

4. Final details will be sent to OEM for processing.

5. RD Service- The device's registration could take some time, then you get notified via SMS & email.

6. After the device has been successfully upgraded, a confirmation/whitelisting success email will be sent.

7. Follow the steps outlined in the confirmation email you will receive.

8. If there are any discrepancies, please notify us via email.

9. In the event of a technical issue, assistance will be provided.

10. If the problem persists, the matter will be escalated to the manufacturer or OEM, which may take some time. If the problem persists, you will receive direct support from the OEM. If your serial number is invalid or there is a technical problem, a refund will be conducted following your confirmation which could take time accordingly.

11. RadiumBox is not liable for any delays in the procedure caused by the manufacturer or OEM.

12. Please double-check your device's data, such as the serial number and model number, and contact us right away if you have any problems.

13. RadiumBox is not liable for any delays in the customer's sharing of information during the registration process.

14. RadiumBox is not responsible for any delays in installing and the links may have changed owing to the newer version. Customers should contact the support staff by raising the ticket at support.radiumbox.com or logging a complaint over call +91 84343 84343.

15. If no answer from the consumer is received within a week, the case is placed on hold.

Online RD Service Registration Functions & Standard Terms -

1. Any other applicable taxes will be levied on a case-by-case basis.

2. This will only cover the device upgrade and key rotation to comply with UIDAI Registered Devices.

3. You will have to pay extra to extend the OEM warranty against manufacturing faults. Any damages caused by mishandling, burns, corrosion, or any damages caused by exposure to chemicals, fire, water, etc. are excluded from this.

4. There is no option to alter and submit the form, so candidates must carefully fill in all important information. The candidate can modify his or her registration details as many times as he or she wants, but once those details are submitted, no further changes will be allowed.

5. For each RD Service registration, your device must be purchased from a reputable supplier and the serial number must be verified on the manufacturer's server, such as the Mantra MFS 100, SCL Safran OT Morpho MSO E, Cogent 3M CSD 200, Access StarTek FM220, Secugen Hamster Pro 20, and Bioenable Nitgen Precision.

6. If your serial number is invalid or there is a technical problem, a refund will be conducted following your confirmation which could take three to four days.

7. The Device Provider is responsible for providing the devices and accompanying software stated above under the UIDAI specifications, which will be STQC-approved.

8. While the Device Provider will use all reasonable efforts to guarantee that the UIDAI-specified security criteria are maintained to avoid breaches such as replay attacks and key compromises.

9. Suppose it is proved that such breaches were caused by a deliberate breach on the part of the Device Provider or by non-compliance of the devices and associated components with current standards. In that case, Device Provider will be liable for damages.

10. The biometric rd scanning equipment will be used in Purchaser's surroundings or an environment that the Purchaser controls or influences.

11. The Purchaser is responsible for maintaining the required level of security and related measures to prevent security breaches, including but not limited to preventing replay attacks, compromise of device keys, and keeping the environment free of rogue applications, malware, virus, and other items that may either adversely affect the functionality of software provided by the device provider or attempt to hack/disrupt the functionality of such software to cause a security breach.

12. We only provide the rd activation of the device, for unblocking the device or the device belongs to telecom or dealer, the customer needs to contact them only after successful RD renewal.

13. As per UIDAI Circular No. HQ-13023/1/2020- Auth-1-HQ/2084, dated 20.06.2022, the RD services for MSO 1300E, MSO 1300E2 and CSD 200 category devices (for Aadhaar-enabled services) shall cease beyond 31.12.2022. And for any installation/AMC support, the Radium Box will proceed as per the upcoming UIDAI circular and policies. The reversal/cancellation of services is not applicable and non-refundable. Check out the following link for more details.

The rd recharge is the software services, hardware-related issues of the dead device, tampered cable, and non-detection of a device not covered under this Radium Box RD renewal.

Morpho RD Service

The MorphoSmar 1300 Series (CBM or MSO 1300 Series) may requires some settings to run smoothly.

There may be following error you can get such as if 1. Management client is not sync with management server. 2. device does not meet security requirement. 3. It may not work properly with Umang, Jeevan Pramaan, AGR mobile apps. 4. RD Service not working properly or connected device is not belong to Rd service. 5. It may have issues while connecting with OTG. 6. If showing registration Failed: Same serial no is already in registration process, please try after some time. 7. In case of error 720 - Give permission to take fingerprint and 730, telemetry failed or device not found. 8. Your smartphone does not meet minimum requirement by UIDAI. 8. rd service app is opened it says device is ready but at the time of authentication it says connect morpho device. 9.After connecting or inserting device light is not coming or "Your device is ready to use" not coming by writing after doing on OTG connection from setting. But, before, after coming light on device also showing "Your device ready to use". Even though, I've used different OTG cable then also it's not working. showing "Device not Connected".

So, there can be multiple issues and there solutions so we request you to follow below process accordingly.

1st there is Need to be registered biometric device with RD service. 2nd Download the Idemia application to your mobile. or Download and install the drivers if using on windows 7 or windows 10. 3rd if still it not works then contact our customer care via Whatsapp with screenshot on +91 84343 84343. If you want to know more about Morpho then go to this link or you can Buy new Morpho device at best price compare to online shops such as Flipkart or Amazon.