RD Service Online - Radium Box specialises in providing hassle-free Registered Device Service (RDS) for biometric devices viz. Mantra, Morpho Access & Secugen fingerprint & Iris Scanners. As per UIDAI new guidelines only RD registered L1 devices can be used for biometric authentication, so soon L0 devices will stop working. We offer easy online registration for fingerprint devices with OEM & UIDAI, ensuring secure, encrypted data transmission without storage. Register your biometric devices online with free remote support from Radium Box today!
Radium Box, the biometrics expert, is also the RD service provider for all available biometric devices (Iris/ Fingerprint), which may help you to apply for renewal/registration in a quick and easy way at the best prices.
As per UIDAI (Aadhaar) standards only registered biometric devices can be used for Aadhaar Authentication/eKYC transactions. For a quicker registration procedure and end-to-end security at all levels, including sign-in, biometric capture (user preview), and data encryption, RDonlineService provides UIDAI certification/ authentication to the device.
But in order to have The device properly activated, further settings may be needed on the server, end-user desktop, or mobile before or after RD online renewal. In this case, our committed, skilled technicians will assist customers in getting their devices activated.
Customers and end users can register their fingerprint devices with UIDAI using the Registered Device Service (RDS). This service is necessary for eKYC and Aadhaar authentication.
All biometric rd devices, including Idemia’s Morpho MSO 1300 e3 L1, Mantratec Servico’s Mantra MFS 100, MIS 100, 110 L1, Access AST300, Startek Access FM 220 L1, Secugen India Hamster PRO 20 AP, HU20, Precision PB1000, Nitgen and many others, whether used on a client application or via the Aadhaar API, should install RD Service Registration and obtain RD Service latest drivers free to download . Mantra RD Service Recharge done at our portal very instant.
After successful RD activation, all the requisites software/ drivers are available in our download section, you can find the updated drivers/ API for rd installation by clicking RD Service Downloads.
Radium Box is providing Aadhaar Registered Device RD Registration for STQC Certified Biometrics Devices that will be used by UIDAI, Government of India, under the Information Technology Act, 2000, and the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits, and Services) Act, 2016 ("Aadhaar Act").
The serial number of your device must be validated on the manufacturer's server for each Radium Box RD registration, including devices such as Morpho MSO, Mantra MFS, Startek FM220, Secugen Pro20, Cogent CSD200, Precision PB510, PB1000 etc. If the validation fails, we will escalate the issue to the manufacturer or OEM, which may take some time. The operations team will review all related concerns to ensure proper registration and functionality.
This will only cover the device upgrade and key rotation to comply with UIDAI-registered STQC biometric (fingerprint/iris scanners) devices.
You may have to pay an extra fee to extend the OEM warranty against manufacturing faults. Any damages caused by mishandling, burns, corrosion, or exposure to chemicals, fire, water, etc. are excluded from this.
Alteration of details once submitted will not be allowed. There is no option to alter and submit the form, so candidates must carefully fill in all important information. Once the candidate submits their registration details, they cannot make any further modifications.
To register an RD Service, devices must be purchased from authorized suppliers or distributors recognized by the OEM, with their serial numbers verified on the OEM's server, such as those from Mantra Softech India (P) Ltd., Idemia, Access Computech (P) Ltd., Secugen India, Bioenable Technologies (P) Ltd., and Precision Biometric India (P) Ltd. The device should be STQC approved and accompanying software are also available that covers all UIDAI defined norms and guidelines. OEM is responsible for maintaining security measures to prevent data loss.
The Registered Device (RD) Service ensures the security of citizen’s biometric data in use of Aadhaar-based applications by preventing third-party access for future authentication. Each fingerprint scan is authenticated by the RD service provider, encrypted and timestamped before transmission to the host application. This process safeguards against data misuse and ensures integrity.
The Purchaser is responsible for maintaining the required level of security and related measures to prevent security breaches, including compromise of device keys and keeping the environment free of rogue applications, malware, virus, and other items that may either adversely affect the functionality of software provided by the device provider or attempt to hack/disrupt the functionality of such software to cause a security breach.
If your serial number is invalid or there is any technical issue and device details are still not processed at that stage , a refund will be followed after your confirmation, which will take three to four working days to process in your account.
We only provide installation support with rd activation of the device, for unblocking the device or the device belongs to telecom or dealer or illegally imported to india, the customer needs to contact seller only after successful RD renewal.
Please note that RD recharge covers software services, but hardware-related issues such as dead devices, tampered cables/lens and non-detection of devices are not included under this Radium Box RD renewal.
**Note: As directed by UIDAI, Morpho MSO1300 E2/E3 L0 , Mantra MFS 100 L0 , Startek FM220 L0 and all L0 RD service will stop functioning after June 01, 2025,Installation support from Radium Box will be available until the end of the validity period, but authentication services will rely entirely on the UIDAI server.
The RD service validity will be extended as ordered, with free installation covered by RadiumBox up to the validity period. The L0 model sunset, after which the device will function
1. Fill out the form with user and device details.
2. Device whitelisting/registration will be communicated via mail, SMS, or WhatsApp.
1. Install the latest driver for your device as per the operating system (Windows/Android).
2. Wait for some time for the update to take effect.
1. The serial number of your device must be validated on the manufacturer's server for each Radiumbox RD registration. This includes devices such as Mantratec MFS 100, SCL Safran OT Morpho, Cogent 3M, Access ACPL StarTek RD FM220, Secugen Hamster Pro 20, Bioenable Nitgen, Tatvik, and Precision.
2. If validation fails, the issue will be escalated to the manufacturer or OEM, which may take some time.
1. If you encounter any issues or errors, contact RadiumBox support team via:
IVR/WhatsApp: +91 84343 84343
Email: support@radiumbox.com
2. Assistance will be provided over remote desktop in the event of a technical issue.
1. RadiumBox is not liable for any delays caused by the manufacturer or OEM.
2. Double-check your device data, such as the serial number and model number etc. contact us immediately if you have any problems.
3. You may also taken out the device internal serial number from the serial number readers available at respective models.
4. If incorrect or insufficient information is provided notified to customer if customer unable to fulfill within a week, the case will be placed on hold.
The Idemia’s Morpho Recharge RD Service Online Smart 1300 Series (CBM or MSO 1300 Series) may require rd registration for smooth functioning & aadhaar authentication as per UIDAI norm. UIDAI Government of India implemented Aadhaar Authentication 2.0 and eKYC 2.1 API, which require Registered Devices, either fingerprint scanners. Morpho 1300 E3 L1 series is the latest model Idemia in Morpho Fingerprint Series. You can also purchase Morpho device online at the best price from Radium Biometrics online portal. For each device rd renewal is also important for smooth functioning of MSO1300 E3 over Aadhaar portal. If you are facing any of the below error while using the device then need to recharge morpho rd service for whitelisting of device.
After connecting or inserting the device light is not coming or "Your device is ready to use" not coming by writing after doing an OTG connection from settings. But, before, after the light on the device also showed "Your device ready to use". Even though I've used different OTG cables, it's also not working. showing "Device not Connected".
So, there can be multiple issues. You need to submit the device details for whitelisting of morpho devices then after registration the device should be displaying ‘Device already whitelisted’.
This process needs to be followed every year for authentication of devices over server aadhaar server. The latest Rd drivers need to be installed to make the device ready to use. You can install mso1300 drivers for both the OS windows/ android
Morpho device serial number is of 11 digits, having ‘I’ capital i at fifth position , so please consider the same. Also check clearly that the device model is E3 or MSO1300E3 L1 , as MSO1300 E2 /MSO1300 E was discontinued by UIDAI.
While providing a Serial number of any Morpho Device, Ensure that it should have 11 digits with a capital 'I' at the fifth position. In addition, the model of the device should either be E3 or MSO1300E3 L1 since MSO1300 E2 and MSO1300 E have been discontinued by UIDAI.
The following errors may occur such as if:
Management client is not in sync with the management server.
The device does not meet the minimum required security standards.
It may not work with Umang, Jeevan Pramaan, and AGR mobile applications.
RD service is not working properly, or the device plugged in does not belong to RD service.
There can be issues with connectivity through OTG.
If you see the message "Registration Failed: The same serial number is already in the registration process," try again later.
For error 720, be sure to allow permission to take fingerprints; for error 730, it will show telemetry failure or that the device was not found.
Your smartphone may not meet the minimum requirements set by UIDAI.
When the RD service app indicates that the device is ready, yet authentication fails with an instruction to connect the Morpho Device, this indicates a connectivity problem.
When the device light does not come on or flash "Your device is ready for use" after making an OTG connection from settings, and even on using another OTG cable, the message may flash "Device not Connected"
Mantratec is a brand for STQC certified single finge-print scanners & single iris scanners These devices can be used for authentication, identification, and verification purposes, allowing your fingerprint to work as digital passwords that are never lost, forgotten, or stolen. It can be used in various applications like CSC, Banking, Jeevan Pramaan and many more. For STQC certified biometric devices yearly rd service renewal is compulsory. Radium Box is the authorised national distributor of biometric devices , You can purchase online from Radium e-commerce portal, mantra MFS110 best price in India, MIS 100 V2 by clicking here. After successfully rd activation & confirmation of activation latest Rd drivers need to be installed. Get the best RD service Drivers for MFS100 also for MFS110 L1 fingerprint scanner
RD Servico we will notify the user whether the request was successful.
Mantra RDS activation requires the user to disconnect and re-plug the device after it has been activated.
List of error required to check for rd services:
Error 211
Aadhaar response not found
Need to wait till the framework is ready to use.
STARTEK is a global leader in the fingerprint identification sector and Access Computech is the authorized importer of STQC certified fingerprint scanners . UIDAI lists FM220 as the best fingerprint scanner in the L1 series. It allows fingerprints to work as digital passwords for, allowing authentication, identification, and verification. It can be used in various applications like CSC, Banking, Jeevan Pramaan, attendance systems and many more. For STQC certified biometric devices yearly rd service renewal is compulsory, you can do hassle free rd registration from Radium Box. On facing "No Device with RD Service" error on your desktop or mobile can be easily resolved with our quick online registration process. After successful Rd activation, latest Rd service drivers need to install FM220 Rd service download, available both for windows & android.StarTek RD services with online support for Ayushman Bharat Pradhan Mantri Jan Arogya Yojana, Skill India, CSC Digital Seva Portal, Jeevan Pramaan, etc. Download the latest driver, ACPL FM220 RDServices, and then ACPL FM220 Support Tools, and if you have any issues while installing, please contact us for free installation assistance.
The Precision Biometric Fingerprint Scanner RD service renewal, as per UIDAI norm is STQC certified approved by UIDAI, Government of India, for Aadhaar Authentication 2.0 and eKYC 2.1 API. This version supports only Registered fingerprint Devices.
If you are facing problems like the device light is not on or "Your device is ready to use" or “not registered over management server” appears even after the device is connected with desktop/mobile - then you have to register PB1000 RD recharge.
The step involves the submission of details of the device for whitelisting; after registration the device should display 'Device ready to use'. This process needs to be followed annually for authentication of the device over the Aadhaar server.
Installation of the latest RD drivers should be done to make the PB1000 ready for authentication. Drivers installation is available for Windows and Android operating systems. You can download the drivers for Precision PB 500 L0 and Precision PB 1000 L1 device from here.
When providing the serial number for Precision device, please make sure that the serial number is of 12 digit and starts with ‘LN’ for PB 1000, ‘H’ for PB510 . Also verify the model before RD recharge and do not forget to check further; it will show the device as the PB1000 L1, being the most recent version from the Precision Biometric L1 series.
For PB1000 / PB510 errors may occur such as if:
Management client is not in sync with the management server.
The device does not meet the minimum required security standards.
It may not work with Umang, Jeevan Pramaan, and AGR mobile applications.
RD service is not working properly, or the device plugged in does not belong to RD service.
There can be issues with connectivity through OTG.
If you see the message "Registration Failed: The same serial number is already in the registration process," try again later.
For error 720, be sure to allow permission to take fingerprints; for error 730, it will show telemetry failure or that the device was not found.
Your smartphone may not meet the minimum requirements set by UIDAI.
When the RD service app indicates that the device is ready, yet authentication fails with an instruction to connect the Morpho Device, this indicates a connectivity problem.
When the device light does not come on or flash "Your device is ready for use" after making an OTG connection from settings, and even on using another OTG cable, the message may flash "Device not Connected".
The Secugen Biometric Device requires RD service recharge to work smoothly on Aadhaar authentication in accordance with the UIDAI norms. UIDAI has introduced Aadhaar Authentication 2.0 and eKYC 2.1 API, which include registered devices like fingerprint scanners, including the Secugen Hamster series. Secugen HPro20 will be used for APRTA, rent agreement, Jeevan Pramaan, CSC, and Aadhaar Authentication and many more government authentication portals.
If this sort of problem occurs, and your device light does turn on or the message "Your device is ready to use" does not appear after connecting your device via OTG, it indicates that the device is not recognized.
In this case, the recharge of the SecuGen RD service is required to extend the validity service to the device. Enter the device information if you want your device to get registered.
To get ready the SecuGen device for usage, install the most recent version of RD drivers. These drivers are compatible with both the Windows and Android operating systems. To download the drivers for Secugen H PRO, Secugen H PRO 20 AP, Secugen Hamster Pro 20 latest drivers.
Please ensure that the device serial number is being checked correctly, as only new models support Aadhaar authentication. Normally, a device serial number has 11 digits, but the serial number for Secugen is 12 digits, so note it carefully at the time of registration. The serial no. for Secugen starts with ‘H’.
The following errors may occur such as if:
Management client is not in sync with the management server.
The device does not meet the minimum required security standards.
It may not work with Umang, Jeevan Pramaan, and AGR mobile applications.
RD service is not working properly, or the device plugged in does not belong to RD service.
There can be issues with connectivity through OTG.
If you see the message "Registration Failed: The same serial number is already in the registration process," try again later.
For error 720, be sure to allow permission to take fingerprints; for error 730, it will show telemetry failure or that the device was not found.
Your smartphone may not meet the minimum requirements set by UIDAI.
When the RD service app indicates that the device is ready, yet authentication fails with an instruction to connect the Morpho Device, this indicates a connectivity problem.
When the device light does not come on or flash "Your device is ready for use" after making an OTG connection from settings, and even on using another OTG cable, the message may flash "Device not Connected".
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